At Agency Leads Pros, we provide marketing and lead-generation services designed to help insurance professionals and agencies grow their business. Because lead-generation services, campaign work, data, and digital deliverables are initiated or delivered upon purchase, all sales are final except as specifically outlined below.

By purchasing services from Agency Leads Pros, you acknowledge and agree to this Refunds & Replacements Policy.

No Refunds

All payments for leads, marketing services, subscriptions, campaign work, data, digital access, and related deliverables are non-refundable once payment has been processed and services, access, work, or leads have been provided.

Agency Leads Pros does not issue refunds for:

Unused leads or unworked leads.
Changes in your business, licensing, budget, market, or personal circumstances.
Lack of sales, appointments, conversions, commissions, policy placements, or return on investment.
Delays caused by the client’s failure to follow up, respond, provide required information, or maintain active payment.

Results vary and are not guaranteed.

Lead Replacement Requests

While refunds are not provided, Agency Leads Pros will review eligible lead-quality concerns on a case-by-case basis.

A replacement may be considered when a delivered lead contains:

An incorrect or disconnected phone number.
Clearly invalid contact information.
A duplicate lead delivered by Agency Leads Pros within the applicable delivery period.

Replacement requests must be submitted to [email protected] within 72 hours of lead delivery. Your request must include the lead’s name, delivery date, and supporting documentation, such as screenshots, call logs, or other proof showing the issue.

Agency Leads Pros will review the request within 3–5 business days. If approved, the sole remedy will be a replacement lead or service credit, at Agency Leads Pros’ discretion.

Replacements are not guaranteed and do not include leads that simply do not answer, are not interested, do not qualify, or do not purchase.

Subscription Services

Subscription fees are billed in advance at the interval shown during checkout or in your accepted order.

You may cancel an ongoing subscription before your next scheduled billing date by contacting [email protected] . Cancellation stops future billing only and does not create a refund for prior payments, active billing periods, delivered leads, completed work, or granted digital access.

Billing Errors

If you believe there has been a billing error, contact [email protected] within 7 business days of the charge. We will review the concern and respond within 3–5 business days.

Please contact Agency Leads Pros directly before initiating a chargeback or payment dispute so we have the opportunity to review and resolve the matter.

Exceptional Circumstances

Refunds may only be issued where required by applicable law or where Agency Leads Pros determines, in its sole discretion, that a refund is appropriate.

Contact Us

For questions about this policy or to submit a lead replacement request, contact:

Agency Leads Pros™ ✉ [email protected]