Terms & Conditions

01Our Services

Agency Leads Pros provides marketing and lead-generation services for insurance agents, agencies, and other approved professionals. Our services may include, but are not limited to, consumer leads, live transfers, appointment opportunities, advertising support, and related marketing services.

Agency Leads Pros is a marketing and lead-generation company. We are not an insurance carrier, insurance agency, financial advisor, lender, or legal or tax advisor.

02No Guaranteed Results

We do not guarantee sales, appointments, policy placements, client contact rates, income, commissions, return on investment, or any specific business result.

Lead performance can vary based on many factors outside of our control, including your speed to contact, follow-up, script, availability, licensing, market, product, carrier guidelines, and sales skill.

You are solely responsible for properly contacting, qualifying, servicing, and closing your leads.

03Lead Delivery and Lead Quality

Leads are generated through third-party advertising platforms, forms, websites, and other marketing channels. Lead information is provided as received from the consumer.

While we make reasonable efforts to provide quality leads, we do not guarantee that each lead will:

• Answer the phone
• Be immediately available
• Be exclusive unless expressly stated in writing
• Be eligible for a product
• Qualify financially or medically
• Schedule an appointment
• Purchase a product or service
• Provide complete or accurate information

Consumers may submit duplicate information, change their mind, be shopping with multiple providers, or have been contacted by others before or after receiving your information. Unless Agency Leads Pros expressly confirms otherwise in writing, leads are non-exclusive and may be generated through shared marketing sources.

04Lead Replacement Policy

Agency Leads Pros may review replacement requests on a case-by-case basis. A replacement is not guaranteed.

To be considered, a replacement request must be submitted within 72 hours of lead delivery and must include clear supporting documentation, such as screenshots, call logs, or proof that the information was invalid.

Leads will generally not be replaced for reasons including, but not limited to:

• No answer or unreturned calls
• Consumer changed their mind
• Consumer is not interested
• Consumer already has coverage
• Consumer does not qualify
• Consumer cannot afford the product
• Consumer is outside your preferred market
• Consumer is difficult to contact
• You were unable to follow up promptly
• The lead has been contacted by another provider
• The consumer submitted information more than once

Agency Leads Pros reserves the right to approve, deny, or limit replacement requests at its sole discretion. We will respond to replacement requests within 3–5 business days.

05Payments and Refunds

All payments are due at the time of purchase unless otherwise agreed to in writing.

Because leads, marketing services, advertising work, and digital products are delivered or initiated promptly, all sales are final once services have begun or leads have been delivered.

No refunds will be issued for leads that have been delivered, attempted, viewed, downloaded, sent by text, email, CRM, spreadsheet, or otherwise made available to you. If you believe there has been a billing error, contact us at [email protected] within 7 business days of the charge. We will review the concern and respond within 3–5 business days. We will review the concern in good faith.

Unauthorized chargebacks or payment disputes for properly delivered services may result in the immediate suspension of services and collection efforts for any unpaid balance.

06Your Responsibilities

You agree that you are responsible for:

• Maintaining all required licenses, appointments, certifications, and compliance requirements
• Following all federal, state, carrier, and industry rules that apply to your business
• Using proper consent-based communication practices
• Following TCPA, CAN-SPAM, Do Not Call, privacy, and texting laws as applicable
• Honoring consumer opt-out requests immediately
• Using lead data only for your own lawful business purposes
• Not selling, sharing, reselling, transferring, or distributing lead information without written approval from Agency Leads Pros

You are responsible for your own communications with leads and for ensuring that your calls, texts, emails, and follow-up activities are compliant.

07No Legal, Tax, or Compliance Advice

Any information, scripts, marketing suggestions, or materials provided by Agency Leads Pros are for general business and marketing purposes only. They are not legal, tax, insurance, financial, or compliance advice.

You should consult your own attorney, compliance officer, tax professional, carrier, or licensing authority before relying on any information provided through our services.

08Prohibited Use

You may not use Agency Leads Pros services or lead information for any unlawful, misleading, abusive, fraudulent, or deceptive purpose. You may not:

• Misrepresent your identity, business, product, or services
• Use aggressive, harassing, or discriminatory sales practices
• Contact leads after they have opted out
• Upload, share, or misuse consumer information
• Reverse engineer, copy, or resell our systems, materials, or data
• Use our name, branding, testimonials, or content without written permission

We may suspend or terminate services immediately if we believe you have violated these Terms & Conditions.

09Intellectual Property

All Agency Leads Pros branding, website content, scripts, graphics, systems, materials, and marketing assets remain the property of Agency Leads Pros unless otherwise stated in writing.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

10Third-Party Platforms

Agency Leads Pros may use third-party platforms, advertising networks, payment processors, CRMs, texting services, and lead providers to deliver services.

We are not responsible for outages, account restrictions, policy changes, delays, advertising disapprovals, data errors, or other actions caused by third-party platforms.

11Limitation of Liability

To the fullest extent permitted by law, Agency Leads Pros will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost commissions, lost business opportunities, or loss of data.

Our total liability for any claim related to our services will not exceed the amount you paid to Agency Leads Pros for the specific service giving rise to the claim.

12Indemnification

You agree to defend, indemnify, and hold harmless Agency Leads Pros, its owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of our services or leads
• Your communications with consumers
• Your violation of laws, regulations, carrier rules, or these Terms & Conditions
• Your products, services, advertising, or sales practices

13Termination

Agency Leads Pros may suspend or terminate access to services at any time if you violate these Terms & Conditions, engage in conduct that creates legal or reputational risk, fail to make payment, or misuse lead information.

Termination does not eliminate your responsibility for any outstanding balances or obligations.

14Changes to These Terms

Agency Leads Pros may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date. Your continued use of our website or services after updates are posted means you accept the revised Terms.

15Governing Law

These Terms & Conditions shall be governed by the laws of the State of Texas, without regard to conflict-of-law principles.

16Contact Us